ServiceCoordinator™ Overview

ServiceCoordinator™ is Orion Mobility’s comprehensive software solution to manage the entire relocation process.

Services
The ServiceCoordinator™ software is designed to consolidate and integrate every function of the relocation process from initiation to detailed home buy-out and closing programs.

ServiceCoordinator™ efficiently coordinates every aspect of a move, merges all pertinent relocation related information, and generates numerous standardized reports. The ServiceCoordinator™ backbone software engine includes three additional components providing unique coordination and tracking capabilities:

MoveCoordinator™: relocatee view provides access to all move related information
VendorCoordinator™: access for relocation vendors to track and manage relocatee information
ClientCoordinator™: client view to track employee/constituent relocation status and generate reports

Key functionality allows users to:

Track all services and functions performed by the relocation coordinator
Automatically import relocation-related data such as Comparative Market Analysis (CMA), weekly home marketing status reports, inspection and appraisal reports, etc.
Coordinate and centralize communication with all parties involved in the process Review policies on-line
Correlate correct policies to relocatees
Take advantage of built-in security to enable customized functionality for coordinators, employees, and vendors
Manage tasks via interactive calendar and “auto reminder” functionality
Generate standard and custom reports with Crystal Reports software
Create and deliver mail merge letters using form letter templates
Calculate and generate invoices directly to vendors and clients
Conduct side-by-side comparisons of CMA and appraisal reports on-line
Scaleable technology, regardless of organization size
Automate referrals to vendors Automatically sort for appropriate vendors by service and zip code
Assist in vendor management and evaluation

Advantages

Built-in business logic; intuitive and user friendly
Cost effective; no hidden charges; free updates and maintenance
Web capabilities eliminates multiple entry
Expert technical assistance, help desk and on-line
Every field easily customizable
Ease of running reports with Crystal Report Software
Readily available budget information by policy and service
No restriction on number of clients or users
Pay only for files used based on one year licensing
On-site training
Relocatees enjoy easy to use on-line tools and gather expert advice
Relocatees gain access to all pertinent information through a password protected site via MoveCoordinator™
Clients examine progress reports via ClientCoordinator™
Vendors submit all updates and communication through VendorCoordinator™

Download the ServiceCoordinator™ Brochure (PDF / 299KB)