ChatGPT in Human Resources Management
Disruptive technologies are present in various business areas. The multiple uses of artificial intelligence in process automation, data analysis, and preventive maintenance have allowed organizations that have implemented it to grow between 4% and 14% during the last two years.
For Human Resources departments, artificial intelligence is also present in processes. According to the Eightfold AI 2022 Talent survey, 92% of HR department leaders plan to increase the use of AI in at least one business area and process.
But what makes it so attractive – is it a fad, a trend, or an organizational need?
The first thing to know is that no technology will transform your business, no matter how disruptive. We must evaluate all aspects of the company and analyze whether it is ready to adopt some of these technologies: level of maturity of business processes, technological infrastructure, level of knowledge and mastery of digital tools by employees, and the development of digital thinking.
Indeed in the last few weeks, you have heard about ChatGPT, a chatbot or virtual robot based on artificial intelligence that interacts conversationally, making it possible to get answers to follow-up questions.
ChatGPT was launched last November and reached one million active users in five days. According to a study by UBS, it is estimated to reach 100 million active users last January. To give you an idea, TikTok took about nine months after its launch to get 100 million users, and Instagram 30 months, according to Sensor Tower estimates.
GPT stands for “Generative Pretrained Transformer, ” providing detailed answers to user queries. While the answers may not always be factually correct, it gives clear explanations and can even remember what you said earlier and correct themselves if necessary.
How can ChatGPT be used in Human Resources?
Due to its interactive nature, GPT chat can support employees in different situations. It has a moderation API that helps filter queries helping to avoid racist, sexist, and offensive questions. Currently, chatGPT does not have access to the Internet; its knowledge comes from programming training.
The tools can also identify essential issues in a company and suggest practical solutions to improve employee engagement rates. The IA helps reduce costs, time, and efforts needed to keep employees engaged. The chatbot can provide solutions in a short time, and answer employee queries intelligently.
Here are some of the uses we can give to tools like ChatGPT in Human Capital processes:
1. Hiring processes.
Imagine a “hiring process 3.0” supported by a trained model where, through a friendly interface with a chatbot, you initiate the request for information and documents for your recruitment process, which allows you to ensure and validate that the data provided by the candidate is correct, or point out at that moment that there is an error in the information.
With this tool, you can verify the integrity of the information submitted through a query to government platforms for subsequent data registration in your HR system. With this, you can provide a personalized experience to each candidate joining your company. In addition to streamlining other processes accompanying the hiring process, such as requesting tools and equipment that will be used according to the position.
2. Learning Processes
In organizations, the work and daily operation exceed the time to train and learn new things, so imagine a trained model that is available to interact daily with employees through a kiosk, Tablet, website, and app, where various random questioning performed an analysis of the multiple answers provided by employees and carry out a diagnosis of the level of personal knowledge about a specific process or skill and suggest to the person learning content in real-time or “on demand” automatically recorded in your learning platform.
These are just a few examples of the vast universe you can explore and innovate within Human Resources processes. Good development and technological adoption are unlimited. However, it is vital to consider the business and institutional ethical frameworks that regulate the various use cases of artificial intelligence.
Advantages for the HR department
Implementing ChatGPT has several advantages, such as increased profitability, employee engagement, easier administration, improved reporting, and more. A dedicated chatbot provides employees with a virtual human resource that they can access at any time of the day from anywhere.
So, here are the advantages of implementing ChatGPT for the HR department:
1. Simplified query resolution
Chatbots are ideal for query resolution, and ChatGPT is the perfect solution to handle them because of the ease with which it can simplify complex concepts. ChatGPT can be used as a chatbot to respond to employee queries quickly. It will streamline the query resolution process as the employee does not need to remember complex menu paths.
In addition, ChatGPT is very easy to administer and requires no training, which enhances its prospect as an inquiry-handling tool. Somebody can also use to conduct anonymous employee surveys, which help staff provide honest answers and collect valuable feedback.
2. Enhanced Employer Branding
The excellent support provided by ChatGPT helps improve the company’s employee experience and ensures that employees remain satisfied and actively engage with your company. Having a chatbot also helps with recruiting, as candidates have an exciting new experience with an AI-based chatbot.
The reasons mentioned above help engage employees effectively, which in turn helps improve the quality of their work. As a result, the quality of the company’s products or services improves significantly, resulting in an improved brand and employer brand.
3. AI-based analytics
ChatGPT can be used to analyze the employee database and reach meaningful conclusions. The AI chatbot can also provide actionable insights to understand your employees better. Since it runs on AI, the chatbot can provide predictive analytics and suggest actions to avoid unwanted scenarios.
AI-based analytics can also help you understand minute details contributing to the organization’s well-being. For example, it can help you realize employees’ leave, attendance, and rest patterns and let you know if someone slacks off at work. This in-depth knowledge will help you optimize your processes by keeping your employees engaged and optimizing their tasks.
4. Cost-effective solution
Chatbots are unique investments that have multiple use cases for the HR department. Therefore, it is incredibly cost-effective as it automates various tasks and improves employee engagement. Engaged employees result in efficient processes and better outcomes, reducing the time and costs required to develop products and services.
Combining the interactive nature of ChatGPT with a robust HRMS will also ensure faster processing and quicker resolutions. In addition, the OpenAI team will update its chatbot, ensuring that it remains current and ready for any inquiries with up-to-date information. As a result, implementing chatbots is a cost-effective solution.